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FAQ
Product Information
What kind of personalized products do you offer?
We offer a variety of personalized products, including journals, tumblers, wood prints, and bookmarks.
Can I add a custom message to the back of the journals?
Yes, most of our personalized journals have the option to include a custom message on the back, adding a personal touch to your purchase.
Can I see a preview of my personalized product before ordering?
Please contact our customer care team. We would be happy to provide a preview of the product.
Do you offer bulk or corporate orders for personalized products?
Yes, we do offer bulk and corporate orders. Please contact our customer support to discuss your specific needs, and we'll be happy to assist you.
Is there a character limit for the custom messages on your products?
The character limit may vary depending on the product. Typically, we provide guidelines for character limits on each product page to ensure your custom message fits perfectly, but if you have any questions, please reach out to us.
Shipping, Returns & Exchanges
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
What is the typical processing time for orders?
Most orders are processed and shipped within 1-3 business days from the time of your purchase. We work efficiently to get your personalized items to you as quickly as possible.
Can I track my order once it's been shipped?
Yes, we provide tracking information for all shipped orders. You will receive an email with the tracking details once your order is on its way.
What payment methods do you accept?
We accept various payment methods, including major credit cards and PayPal. You can choose the option that suits you best during the checkout process.
Can I make changes to my order after it's been placed?
We strive to process orders quickly, but if you need to make changes, please contact our customer support as soon as possible. We will do our best to accommodate your request if your order hasn't been processed yet.
Do you offer expedited shipping options?
Yes, we offer expedited shipping options for those who need their orders to arrive more quickly. You can select expedited shipping during the checkout process for an additional fee.
